CUSTOMER SERVICE
FAQ

To our La Mer community,

Thank you for being part of the La Mer family. As a brand built on hope and perseverance, we want you to know that our first concern is the safety of our community.

cremedelamer.com remains open and we remain committed to health, safety, and support for our communities, online and off, as we navigate through this unprecedented time together.

You will find our latest brand information and updates in the following FAQs.

Take care, stay safe.
#LoveLaMer

CAN I STILL PLACE AN ORDER WITH LA MER?

Yes, you can still shop your favourite products on cremedelamer.com

IS MY LA MER PRODUCT I ORDERED ONLINE SAFE?

Please note that according to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels.

WILL MY LA MER ORDER BE DELAYED?

Our deliveries are taking a little longer than normal at the moment, but we are working hard to get your items to you as soon as possible. Please keep checking your tracking information for the most accurate updates.

I PLACED AN ORDER A FEW DAYS AGO WITH LA MER AND I HAVEN’T RECEIVED A NOTIFICATION OF DISPATCH.

Our deliveries are taking a little longer than normal at the moment, but we are working hard to keep you updated on the status of your order and get your items to you as soon as possible. Once shipped, you will receive a shipping confirmation email with tracking details. Please keep checking this for the most accurate updates. We appreciate your understanding and if you have further questions or concerns please do not hesitate to use our live chat service.

HOW DO I RETURN MY LA MER ORDER?

We hope that you are delighted with your order, but if for some reason you would like to return it, products ordered from 1st March 2020 with a valid receipt can be returned or exchanged up to 90 days following their purchase date. For details on how to return your items please click here

WILL MY LA MER ORDER BE GIFT-WRAPPED?

Gift wrap service is available at "Checkout".

If you wish to have your La Mer Online order gift-wrapped, simply click on the "Gift-Wrap" option during "Checkout" and follow the simple instructions.

Please note: Multiple items within a gift order will be presented as one gift package.

WHAT ARE ESTEE LAUDER COMPANIES DOING TO CONTRIBUTE?

The Estée Lauder Companies is making many thousands of units of hand sanitiser a week at our UK-based manufacturing facility, destined for frontline healthcare professionals and key workers helping those affected by COVID-19.

The Estée Lauder Companies UK & Ireland is also donating thousands of hand cream, body cream and body wash products to express our gratitude to those working under challenging conditions. To find out more about how The Estée Lauder Companies is contributing to Global COVID-19 Relief Support, please visit: www.elcompanies.co.uk/en-GB/news-and-media/newsroom/company-features/2020/covid-19-efforts

WHERE IS MY ORDER?

You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.

When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please call us on 0808 281 0225 for assistance.

WHAT FORMS OF PAYMENT CAN I USE?

Payments are processed by our secure payment partner, CyberSource. We accept the following forms of payment.

American Express Paypal Debit MasterCard   Maestro Visa Credit Visa Electron

Prefer to place an order by phone? Call us on 0808 281 0225.

HOW DO I CHANGE OR CANCEL MY ORDER?

Occasionally, orders or parts of an order are not accepted or are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot deliver to address provided
  • Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0225 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may wish to cancel your order and return your products once received in accordance with our RETURNS POLICY.

HOW DO I RETURN AN ITEM?

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our La Mer General Terms and Conditions for Online Product Sales.

If you made your purchase through a partnered retail location, such as a department store or airport, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Similarly, if you purchased products on the La Mer website, you must return them in accordance with the procedure outlined here and not directly to a partnered retail location.

Should you have any questions about La Mer, please get in touch via our Live Chat service or by contacting our Consumer Care team on 0808 281 0225.

WHY IS MY FAVOURITE ITEM OUT OF STOCK?

If a basic stock item is unavailable on www.cremedelamer.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

WHY IS MY FAVOURITE ITEM UNAVAILABLE?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact a La Mer Expert and we are happy to assist you in finding a suitable alternative.

WHERE IS MY NEAREST LA MER COUNTER?

Visit our STORE LOCATOR page to locate a La Mer counter near you.

HOW CAN I GET A GIFT CARD?

You can order an Gift card or an eGift card online. The Gift card or eGift card may be presented for payment for purchases online at Cremedelamer.co.uk. This Gift card or eGift card may not be used to purchase merchandise in store.  Neither card may be exchanged or redeemed for cash. For any Gift card r eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782063.

WHO WAS DR. MAX HUBER?

Dr. Max Huber was an aerospace scientist who suffered a horrific accident - a routine experiment exploded in his face, covering him with severe chemical burns. Neither science nor medicine offered sufficient promise of help, so Huber decided to help himself. Twelve years and 6,000 experiments later, he perfected the crème that would help give skin a dramatically smoother appearance - Crème de la Mer.

WHAT IS CRÈME DE LA MER'S MIRACLE BROTH?

The highly potent Miracle Broth™ is the heart of Crème de la Mer. A blend of sea kelp, calcium, magnesium, potassium, lecithin, iron, Vitamins, C, E and B12, plus oils of citrus, eucalyptus, wheat germ, alfalfa and sunflower go into the broth, but its "miracle" lies in the way these ingredients are combined - a process called biofermentation. This 3-4 month process results in a whole far greater than the sum of its parts, with the power to transform the skin's appearance.

IS THERE A SPECIFIC WAY I SHOULD APPLY THE CRÈME?

Yes. To activate the Crème's Miracle Broth™ and to release its key ingredients, warm a small amount between your fingertips. As you pat onto clean, dry skin, you will instantly feel the soothing effects of the broth. Smooth over your face, neck, even under the fragile eye area. Apply morning and night.

HOW CAN I FIND OUT ABOUT LA MER SPECIAL EVENTS?

You may sign up to receive the La Mer newsletter from La Mer Online to learn about new products, complimentary delivery and sampling offers and special events in your area.

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

Please visit the Contact Us section if you have a complaint, or email infocdlm@cremedelamer.co.uk.

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.

I CAN'T FIND THE ANSWER I AM LOOKING FOR.

Please contact us at 0808 281 0225 and we will be happy to assist you.

 

WAVES DE LA MER LOYALTY PROGRAM FAQs

WHAT IS THE WAVES DE LA MER LOYALTY PROGRAM?

By joining the Waves de La Mer loyalty program, you’ll enjoy radiant rewards and exclusive perks, including a sample surprise on your birthday. Points on purchases can earn you full-size editions of our most loved luxuries.

HOW DO I JOIN WAVES DE LA MER? DOES IT COST ANYTHING?

In order to sign up for Waves de La Mer, you must have a La Mer account. If you do not have an account, you can create one on our website at www.cremedelamer.co.uk/ by providing your name, email address and creating a password. By creating an account, you agree your data will be processed in accordance with our Privacy Policy available here. Once you have an account, you can join the Waves de La Mer loyalty program by signing up at http://www.cremedelamer.co.uk/loyalty-program/waves-de-la-mer and following the prompts to register. There is no cost to join Waves de La Mer.

WHO IS ELIGIBLE TO JOIN WAVES DE LA MER?

The Waves de La Mer loyalty program is available to individuals who are legal residents of the United Kingdom and are at least 18 years old and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits in our sole but reasonable discretion.

WHAT AM I AGREEING TO BY JOINING WAVES DE LA MER?

By becoming a Waves de La Mer loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy and by any changes or modifications we may make.

WHAT TERMS GOVERN WAVES DE LA MER?

Please refer to the Waves de La Mer Loyalty Program Terms & Conditions for the full list of program terms.

HOW DOES WAVES DE LA MER WORK?

Waves de La Mer is a loyalty program that rewards customers for purchasing La Mer products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single 12-month period on eligible purchases and through qualifying activities, beginning on the date when you enrol. There are 3 tiers with associated benefits:

  • Tier 1, Marine                    0 – 349 points
  • Tier 2, Aquamarine          350 – 749 points
  • Tier 3, Ultramarine          750 + points

When you join, you’ll automatically be placed in Tier 1, Marine, and you will be eligible for all the benefits Tier 1 members receive. Once you earn at least 350 points in your first year, you’ll be automatically moved up to Tier 2, Aquamarine. If you earn 750 points or more in your first year, you’ll qualify for Tier 3, Ultramarine.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Aquamarine, in your first year, you’ll maintain Aquamarine status during your second year (subject to moving to a higher tier based on points earned). But, if you earn fewer than 350 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Marine status, on your second anniversary date.

The higher the tier, the better the benefits.

WHAT BENEFITS DO MEMBERS RECEIVE?

As a member, you earn points that determine your points benefits plus tier levels and tier benefits.

Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on www.cremedelamer.co.uk/ These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on www.cremedelamer.co.uk/. You must redeem your available points/rewards prior to your anniversary date, or the available points will expire. On your anniversary date, your points reset to zero and you start accumulating new points and earning new rewards.

  • Welcome offer: Crème de la Mer 7ml worth over £20 with your first £125+ purchase (only available one-time for new members on first purchase after enrollment.)*
  • Free full-sized hero product with purchase (valid at 350 points and above.)
  • Free full-sized hero product with purchase (valid at 750 points and above.)

* Dis-enrolling and re-enrolling does not qualify you for an additional use, this is exclusive one -time use. You must redeem your Welcome Offer within thirty (30) days of enrolling in the Waves de La Mer loyalty program, otherwise the offer will expire.

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.cremedelamer.co.uk/ with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year of membership.

  • Tier 1, Marine: 0–349 points
    • Free standard delivery and returns (to addresses in the United Kingdom, with a purchase on the Site). Orders must be placed by 3pm for next 'working day' delivery. Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.)
    • Free gift wrap with purchase at checkout.
    • Two (2) complimentary samples with purchase at checkout.
    • Complimentary 15-minute services in store.
    • Birthday offer – Complimentary Crème De La Mer 3.5ML when you spend £65.*
  • Tier 2, Aquamarine: 350- 749 points
    • All Tier 1 benefits.
    • Free Next Day Delivery twice a year when you spend £250+ on each order.
    • Birthday offer -Complimentary Crème De La Mer 7ML when you spend £125.*
  • Tier 3, Ultramarine: 750 points and above
    • All Tier 1 and 2 benefits.
    • Tier 3 only gift: Treatment Lotion 15ml & The Regenerating Serum 3ml with purchase, valid once per year.)
    • Two (2) free next day delivery per year with any order.
    • Birthday offer – Complimentary Crème De La Mer 15ML & Exclusive Pouch when you spend £260.*

* Two Birthday Offers cannot be obtained during the same year, therefore, if Birthday Offer was already redeemed while in Tier 1, an upgrade to Tier 2 during the same year does not grant an additional Birthday offer.

HOW DO I EARN POINTS?

To earn points, you must be enrolled in Waves de La Mer and be signed into your account at the time of the purchase. If you are not a member of Waves de la Mer at the time of purchase, you must enroll on www.cremedelamer.co.uk/* within the next 24 hours, using the same email address you provided at the time of the purchase, in order to be eligible to earn points on such purchase. Waves de La Mer members receive 1 point for every £1 spent on eligible purchases on www.cremedelamer.co.uk/*. Qualifying purchases include regular priced merchandise and exclude gift cards, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.

Members will not receive points or benefits from purchases made in department stores, specialty stores, airport stores and retail stores (even if owned by us) as those locations are not eligible for the Program at this time. Purchases made outside of the United Kingdom are also not eligible for Waves de La Mer.

* All points are pending until your order is despatched, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

I PLACED AN ORDER ONLINE, BUT NO POINTS HAVE BEEN ADDED TO MY ACCOUNT YET. IS SOMETHING WRONG?

Points will be added to your account once your order is despatched. It may take up to 24-48 hours from the time your order is despatched for points to appear in your account.

WHY HAVE MY POINTS DISAPPEARED?

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

Points are valid for one year from your Waves de La Mer anniversary date. On your anniversary date each year, your points balance resets to zero (0) and you start accumulating new points.

On your anniversary date, even though your points balance resets to zero (0), your tier status is determined by the number of points accumulated in the prior year.

WHAT IS MY WAVES DE LA MER ANNIVERSARY DATE, AND WHERE CAN I FIND IT?

This is the anniversary of the date when you enrolled in the Waves de La Mer Loyalty Program and occurs on a 12-month cycle. For example, if you joined Waves de La Mer on November 15, 2019, your anniversary date would be November 15, 2020, and every November 15 of each year thereafter.

Your anniversary date is shown in your Waves de La Mer loyalty account page.

WHY IS MY CURRENT TIER STATUS NOT REFLECTED BY MY CURRENT POINTS?

In year one of your Waves de La Mer membership, your tier status is determined by the points you accumulate during that first year. After year one, on your anniversary date, your points balance resets to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset to zero each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

HOW DO I CHECK MY ACCOUNT STATUS AND TRACK MY POINTS AND LEVEL ONLINE?

You can check your Waves de La Mer account status by visiting your account online at www.cremedelamer.co.uk/ where you can track your current points, tier status and available benefits. All points are pending until your order ships, at which time they are added to your account and may be redeemed for rewards.

I RECEIVED ORDER DESPATCH CONFIRMATION . WHY HAVEN'T MY POINTS APPEARED IN MY ACCOUNT YET?

It may take up to 24-48 hours from the time your order is despatched for points to appear in your account.

WHAT HAPPENS TO MY WAVES DE LA MER BENEFITS AND/OR POINTS IF I RETURN A PRODUCT OR IF AN ORDER IS CANCELLED?

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your level (Marine, Aquamarine or Ultramarine) will remain the same.

If it is found that an order is obtained through fraudulent or other activity that violates the , those points and your tier status, if applicable, will also be reversed. We may also decide to terminate your account.

HOW DO I GET MY BENEFITS?

Your Waves de La Mer offers and rewards can be redeemed on www.cremedelamer.co.uk/ at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.

Rewards can only be redeemed when making a purchase on www.cremedelamer.co.uk/ except for special online events, in-store member events, and VIP member events (as applicable). You must be logged in to your Waves de La Mer account to use your benefits.

HOW DO I RECEIVE MY BIRTHDAY OFFER?

During the month of your birthday, you can redeem your Birthday Offer on www.cremedelamer.co.uk/ by making a purchase and applying your offer at checkout. You will receive notice of your birthday offer and your offer code via email if your birthday is provided in your account profile and if you have consented to receiving Waves de La Mer loyalty email communication. Birthday offers must be redeemed within 30 days from your birthday. You must be logged into your account to redeem your birthday offer. There is a limit of one Birthday Offer per member per year and Birthday Offers cannot be transferred, delayed, exchanged or returned.

HOW DO I GET MY FREE FULL-SIZE PRODUCTS?

At certain points levels (350 and 750 points), you are eligible to redeem some or all of those points for a Free Full-Size product with any purchase on www.cremedelamer.co.uk/ (one redemption per purchase). Please login to your Waves de La Mer account to see the latest reward offerings and make a redemption. To redeem your points, log into your Waves de La Mer account and choose one of the eligible products on your loyalty account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

HOW DO I RECEIVE FREE DELIVERY ON WWW.CREMEDELAMER.CO.UK

Standard Delivery on www.cremedelamer.co.uk/ is offered to all customers. You must select “Standard” delivery at checkout and be logged into your Waves de La Mer account. This is a site-wide benefit applicable for all customers.

Next Day Delivery on www.cremedelamer.co.uk/ is complimentary for Waves de La Mer Tier 2 (Aquamarine) members, a maximum of two (2) times per year with any £250 or more purchase. This is also complimentary for Waves de La Mer Tier 3 (Ultramarine) members, a maximum of two (2) times per year with no minimum purchase threshold. You must select “Next Day” delivery at checkout and be logged into your Waves de La Mer account.

CAN I RETURN A PRODUCT THAT I RECEIVED AS A FREE REWARD FROM WAVES DE LA MER OR EXCHANGE IT FOR MONEY?

No. Products received as a reward (e.g. free full-size products) cannot be returned or exchanged for money or any other products or points.

DO MY POINTS AND POINT BENEFITS EXPIRE?

Yes. Points expire on your anniversary date, at which time your points balance resets to zero (0). You must redeem your available points before your anniversary date, or your eligible points benefits, and product rewards will expire.

DO MY TIER STATUS AND TIER BENEFITS EXPIRE?

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

After year one on your anniversary date, your points balance resets to zero (0), and you can start earning points again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2 (Aquamarine), during your first year, you’ll maintain Aquamarine status during your second year. But, if you earn less than 350 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Marine status on your second anniversary date.

DOES MY WAVES DE LA MER MEMBERSHIP EVER EXPIRE?

Yes. You must log-in to your Waves de La Mer account and make a purchase within 24 months to remain an active member. Membership will expire if a member is inactive for a period of 24 months or more.

CAN THE WAVES DE LA MER LOYALTY PROGRAM BE TERMINATED?

Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the Waves de La Mer or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.

CAN MY WAVES DE LA MER MEMBERSHIP BE TERMINATED?

La Mer in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Waves de La Mer Terms & Conditions and/or our website Terms & Conditions.

HOW DO I TERMINATE MY WAVES DE LA MER MEMBERSHIP IF I NO LONGER WISH TO PARTICIPATE?

If you decide you no longer want to be a part of Waves de La Mer, you can opt-out by contacting Customer Service.

HOW DO I TERMINATE MY WAVES DE LA MER MEMBERSHIP IF I NO LONGER WISH TO PARTICIPATE?

If you decide you no longer want to be a part of Waves de La Mer, you can opt-out by contacting Customer Service.

HOW DO I UPDATE, MODIFY OR WITHDRAW MY ACCOUNT INFORMATION?

You can update your information by visiting your account online at www.cremedelamer.co.uk/. You have the right to access your personal information and the right to correct and/or update your personal information within your account. For more information, see the Waves de La Mer Terms & Conditions and La Mer Privacy Policy.

WHAT DO I DO IF I BELIEVE THAT A PURCHASE OR OTHER WAVES DE LA MER ACTIVITY WAS NOT PROPERLY CREDITED TO MY ACCOUNT?

If you have questions related to your membership account, please contact Customer Service.

WHAT DO I DO IF I FORGET MY PASSWORD?
You can reset your password on www.cremedelamer.co.uk/ by selecting ‘Forgot My Password’ at the login page.
MAY I SHARE MY ACCOUNT AND/OR WAVES DE LA MER POINTS AND BENEFITS WITH SOMEONE ELSE?

No. Neither accounts nor Waves de La Mer points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

DO MY POINTS AND BENEFITS HAVE ANY CASH VALUE?

No. Points and benefits earned through Waves de La Mer have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Waves de La Mer reward cannot be returned or exchanged for money or any other products or points.

CAN MY WAVES DE LA MER BENEFITS EVER CHANGE?

Yes. We reserve the right to change, without notice, Waves de La Mer benefits, how you achieve each Waves de La Mer tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Waves de La Mer activity.

ARE THERE ANY LIMITATIONS ON THE NUMBER OF PURCHASES OR ACTIVITIES THAT ARE ELIGIBLE FOR WAVES DE LA MER & POINTS & BENEFITS?

Yes. We reserve the right to place limits on the number of purchases or activities that are eligible for Waves de La Mer and/or for points and benefits, in any given time period or for the duration of Waves de La Mer, and/or any combination thereof.

ARE THERE LIMITATIONS ON THE NUMBER OR TYPES OF BENEFITS I MAY RECEIVE/ EARN IN ANY LEVEL OR ANY NUMBER/ LEVEL OF POINTS?

Yes. We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of Waves de La Mer, and/or any combination thereof.

HOW DO I MANAGE MY LA MER EMAIL COMMUNICATIONS?

You can opt out of receiving La Mer emails or Waves de La Mer Loyalty Account emails at any time by clicking on the link at the bottom of each email communication. Please see our Privacy Policy for more information on managing your email preferences. La Mer emails provide you with news on the latest looks, launches, tips, trends, offers and more. If you opt-out of Waves de La Mer Loyalty Account related emails, you will no longer receive emails regarding your Waves de La Mer status or the program benefits or rewards that may be available to you.

Still have questions? Please contact Customer Service.