SHOPPING

SECURITY ONLINE

At La Mer Online, we understand how important security is to you. When you place an order with La Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

- Internet Explorer 7.0 and higher
- Mozilla Firefox 3.6 and higher
- Safari 4.0 and higher
- Chrome 10.0

 

ISIS & IDIS Accreditation

www.cremedelamer.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:

- Registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair.
- Had its web site and service reviewed and monitored by IMRG.
- Had its Business, VAT and Data Protection registrations checked by IMRG.
- Clear, simple to understand delivery information before you place your order.
- Convenient and reliable delivery service within the agreed time frame.
- A clear returns process, with any limitations / conditions notified prior to purchase.

 

SAMPLES & OFFER CODES

La Mer are unable to mail out samples on request.

Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events.

We would like to suggest visiting one of our counters, where our representatives will be happy to demonstrate our products and aide you in deciding if the products are right for you.

Please use this link for our store locator

For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.

Steps for Redeeming an Offer Code:

    1. Enter the offer code in the "Offer Code" section of the Checkout "Delivery/Billing" page.
    2. Type in any additional required information.
    3. Click "Continue Checkout" and the offer will be applied to your order.

When an offer code is accepted, it will be displayed in the "Order Review" page. If an offer code is not accepted, you will receive an error message on the Delivery/Billing page.

Important Note: One (1) offer code may be used per order.

 

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of £2500.00 per customer. If you have any questions, please call us on 0800 054 2661 or Contact Us and we will be happy to assist.

 

ITEM AVAILABILITY

If an item selected is temporarily out of stock on www.cremedelamer.co.uk we would advise consumers to visit one of our La Mer counters. Please see Store Locator to find your nearest store.

Alternatively to can select ‘Notify Me’ on the Single Product page and an email notification will be sent to you when the item becomes available to purchase.

Unfortunately you cannot add out of stock items to your Shopping Bag

 

INTERNATIONAL ORDERS

We're sorry Cremedelamer.co.uk only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address
 

PAYMENT OPTIONS

Credit / Debit cards accepted:

- American Express
- Maestro
- Mastercard
- Visa
- Visa Debit
- Visa Electron
- La Mer gift cards

We're sorry, we do not accept:

- Cheques
- Postal Orders

Important information:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We work closely with our trusted partner WorldPay to protect your personal and payment details by taking steps designed to keep them secure. If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy.

Once you've entered all the billing, delivery and order information in the checkout process, you will be asked to enter your payment details. Once you've done this and you click the 'proceed' button, your card will then be debited, subject to card approval

 

HOW TO SHOP ONLINE

Shopping is easy, convenient and secure at cremedelamer.co.uk. Simply select the product you want to purchase and follow the instructions below:

Step One:

Rollover a product image and click on the Quickshop button. Select your desired size if relevant and then click “add to bag”.

For additional product information, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:

When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to four [4] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 054 2661 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us by phone at 0800 054 2661 or via email for assistance.

View Bag:

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered on this page.

 

Deleting Items from your shopping bag:

If you wish to delete an item in your Shopping Bag, simply click on “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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