Online Customer Services

For queries regarding and any online purchases.

0800 054 2661

Opening Hours

Monday - Friday 9am - 8pm,
Saturday 9am - 5pm,
Sunday 10am - 4pm.
Excluding bank holidays.

Customer Care Center

For queries regarding a store, or product purchased in store.

0808 281 0225

Opening Hours

Monday, Tuesday, Thursday, Friday - 9am - 5pm,
Wednesday 9.30am - 5pm,
Closed weekends and bank holidays.

Head Office

For queries regarding Marketing or any other Head Office departments.

0370 034 6700

Opening Hours

Monday - Friday 8.30am - 6pm,
Closed weekends and bank holidays.

Gift Card Enquiries

08081 782063

Opening Hours

Monday - Friday 9am - 5pm,
Closed weekends and Bank Holidays.
excluding public holidays


Chat with a Crème de la Mer Expert about product recommendations and application advice:

Experts are available Monday - Friday
11am - 3pm and 6pm - 9pm (GMT)
excluding public holidays.



Receive a response within 24 hours

Email Us

Delivery options and charges

Crème de la Mer Online accepts orders that are placed and delivered to locations in the United Kingdom .We regret that we are unable to deliver to international addresses and apologise for any inconvenience.

Crème de la Mer Online orders are processed and delivered on business days (Monday to Friday, excluding bank holidays). Below are the 5 delivery options available for your order. Please select the option that best suits your delivery needs during Checkout.

1. Standard Courier Delivery
Available with every order free of charge
Delivery arrives within two to five working days

2. Named Day Delivery
You choose the day of delivery*
£5.50 inc. vat

3. Next Day Delivery
Delivery arrives the following day
Orders must be placed by 12 noon
£6.50 inc. vat

4. Next Day AM Delivery
Delivery arrives by 12 noon the following working day. Orders must be placed by 12 noon
£8.00 inc. vat

5. Saturday Delivery
Delivery arrives on Saturday
Orders must be placed by 12 noon on a normal working day**
£10.50 inc. vat

Our premium courier delivery service offers flexibility and reliability for your precious Crème de la Mer purchase. Deliveries are available between 7.30am - 9pm.

Delivery rules and restrictions

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We're sorry Crème de la Mer only delivers online orders to UK addresses (excluding the Channel Islands).

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

Payment options

Credit / Debit cards accepted - American Express, JCB,- Maestro/Switch, MasterCard, Visa, Visa Debit, Visa Electron

We're sorry, we do not accept Cheques or Postal Orders. We're sorry, but at this time does not offer gift certificates.

Important information:
Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Maximum Purchase Policy

We regret that we must limit orders to no more than 4 units of any item with a maximum purchase of £1500 per customer.

International Shoppers

We're sorry only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.

Samples & Offer Codes

Samples, when available are offered to customers when placing an order and not on request through our Customer Service teams. Regrettably, samples are not available for general distribution.

Security Online

At Crème de la Mer Online, we understand how important security is to you. When you place an order we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.