MY ORDER

WHERE IS MY ORDER?

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Dispatched” in the Order Status page.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Alternatively you can contact our Customer Services team at 0800 054 2661. See opening times here.

 

ORDER PROCESSING

Orders are processed in accordance to your delivery preference.

UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to offshore islands, Scottish Highlands and Northern Ireland.

Orders are processed and shipped on business days only (Monday to Friday, excluding bank holidays).

We're sorry La Mer Online only delivers online orders to UK addresses (excluding the Channel Islands).

*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no one is available, our delivery company will leave a card with a telephone number for you to call to make alternative delivery arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden' at the address. Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your cremedelamer.co.uk orders.

When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.

 

ORDER ENQUIRIES

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Order Status”.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

 

REVIEW MY ORDER HISTORY

Now you can easily and quickly reorder from your past La Mer purchases. Just go to My Account and click on ‘Re-order from Past Purchases’ to see all of your previous orders. Select the items you wish to order and proceed to checkout.

 

ORDER STATUS DESCRIPTIONS

Processing
Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier, Yodel, have collected your order from our warehouse and are in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.

 

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.

Difficulty in processing payment information.

Cannot deliver to address provided.

Duplicate order was placed.

Cancelled due to a customer request

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0800 054 2661 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.

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