FAQ

WHO WAS DR. MAX HUBER?

Dr. Max Huber was an aerospace scientist that suffered a horrific accident - a routine experiment exploded in his face, covering him with severe chemical burns. Neither science nor medicine offered sufficient promise of help, so Huber decided to help himself. Twelve years and 6,000 experiments later, he perfected the crème that would help give skin a dramatically smoother appearance - Crème de la Mer.

 

WHAT IS LA MER'S MIRACLE BROTH?

The highly potent Miracle Broth™ is the heart of Crème de la Mer. A blend of sea kelp, calcium, magnesium, potassium, lecithin, iron, Vitamins, C, E and B12, plus oils of citrus, eucalyptus, wheat germ, alfalfa and sunflower go into the broth, but its "miracle" lies in the way these ingredients are combined - a process called biofermentation. This 3-4 month process results in a whole far greater than the sum of its parts, with the power to transform the skin's appearance.

 

WHAT IS LA MER'S deconstructed waters technology?

As scientists have understood for decades, the body has to break water down in order to use it effectively. The Max Huber Research Labs have mastered a way to mimic this breakdown with Deconstructed Waters™. In this exclusive technology the molecular structure of water is broken down and restructured into energy-carrying positively and negatively charged molecular clusters, which deliver vital ingredients and actives to the skin more efficiently and effectively.

 

IS THERE A SPECIFIC WAY I SHOULD APPLY THE CRÈME?

Yes. To activate the original Crème's Miracle Broth™ and to release its key ingredients, warm a small amount between your fingertips. As you pat onto clean, dry skin, you will instantly feel the soothing effects of the broth. Smooth over your face, neck, even under the fragile eye area. Apply morning and night. There are an additional four textures to choose from, all with the same unique benefits which do not require the same ritual. Click here to view all five textures.

 

HOW CAN I FIND OUT ABOUT LA MER SPECIAL EVENTS?

You may sign up to receive the La Mer newsletter from La Mer Online to learn about new products, complimentary shipping and sampling offers and special events in your area.

 

CAN I GET A GIFT CARD?

You can order an Gift card online. This Gift card may be presented for payment for purchases online at Cremedelamer.co.uk. This Gift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any Gift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782063.

 

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

Please visit the Contact Us section if you have a complaint, or e-mail infocdlm@cremedelamer.co.uk.

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.